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ソーシャルメディアカスタマーサポート専門士 (Advanced)

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Overview

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Learning outcomes

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Course content

1

Advanced Social Listening Techniques

2

Social Media Customer Support Fundamentals

3

Social Media Strategy Development

4

Customer Journey Mapping For Social Channels

5

Social Media Platforms And Tools

6

Customer Service Fundamentals

7

Crisis Management On Social Platforms

8

Customer Support Channels

9

Communication Skills Enhancement

10

Multilingual Support Strategies

11

Communication Strategies

12

Social Media Platforms Management

13

Brand Voice Consistency Across Platforms

14

Conflict Resolution Techniques

15

Content Creation And Curation

16

Customer Service Skills

17

Data‑Driven Response Optimization

18

Social Media Monitoring

19

Crisis Management And Resolution

20

Automation And Ai Integration In Support

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

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We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

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Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United Kingdom
JM
James Mitchell
GB · Course completed

I recently completed the ソーシャルメディアカスタマーサポート専門士 (Advanced) course at Stanmore School of Business, and I must say it was an exceptional experience. The course content was highly relevant and helped me achieve my learning goals of enhancing my social media customer support skills. I particularly appreciated the module on crisis management, which provided me with practical knowledge on how to handle sensitive customer complaints on social media. The course materials were of high quality, and the instructors were very supportive. Overall, I'm extremely satisfied with the course and would highly recommend it to anyone looking to advance their career in customer support.

JR
Jessica Rivera
US · Course completed

I took the ソーシャルメディアカスタマーサポート専門士 (Advanced) course at Stanmore School of Business, and it was a great learning experience. The course covered a wide range of topics, from social media strategy to customer support analytics. I found the course materials to be engaging and easy to follow, and the instructors were knowledgeable and responsive to questions. One of the most valuable takeaways for me was learning how to use social media metrics to measure customer support performance. While there were some areas where I felt the course could be improved, overall I was satisfied with the experience and would recommend it to others looking to improve their social media customer support skills.

KN
Kaito Nakamura
JP · Course completed

WOW, just WOW! The ソーシャルメディアカスタマーサポート専門士 (Advanced) course at Stanmore School of Business was AMAZING! I was a bit skeptical at first, but the course totally exceeded my expectations. The instructors were super knowledgeable and passionate about the subject, and the course materials were top-notch. I loved the interactive discussions and group activities, which really helped me learn from my fellow students. I gained so many practical skills, from social media marketing to customer support strategy. I feel like I can now tackle any social media customer support challenge that comes my way! If you're looking for a comprehensive and engaging course, look no further - this is the one!

HR
Hassan Rahman
AE · Course completed

I enrolled in the ソーシャルメディアカスタマーサポート専門士 (Advanced) course at Stanmore School of Business with the goal of enhancing my skills in social media customer support. The course provided a detailed overview of the subject, covering topics such as social media platforms, customer support tools, and analytics. I found the course materials to be well-structured and easy to follow, and the instructors were supportive and available to answer questions. One area where I felt the course could be improved was in providing more region-specific examples and case studies. However, overall I was satisfied with the course and would recommend it to others looking to improve their social media customer support skills. The course has helped me to develop a more strategic approach to social media customer support, and I'm confident that I can apply the skills I've learned in my future career.





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Recently updated!

May 2026