View more options for this course

Free preview available
Columbus, United States · Study online with LSIB

Social Media Customer Support

Start now
Preview Unit 1 first
Free · No signup · No credit card · No payment
1640 already enrolled
Flexible schedule
Learn at your own pace
100% online
Learn from anywhere
Shareable certificate
Add to LinkedIn
2 months to complete
at 2-3 hours a week
Share

Overview

Loading...

Learning outcomes

Loading...

Course content

1

Social Media Response Team

2

Customer Service Division

3

Digital Support Unit

4

Online Engagement Department

5

Social Media Help Desk

Career Path

Loading...

Key facts

Loading...

Why this course

Loading...

People also ask

Everything you need to know before you start

Straight answers — no waiting on a reply. Most learners are enrolled within 60 seconds of finding what they need below.

60 sec
From enrol to start
24/7
Course access
Self-paced
Learn on your time
Certificate
Included in fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
Most learners finish reading the FAQs and enrol in the same minute.
Self-paced · Certificate included · 24/7 access · 60-second start.
Enrol now

Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

You've read the page. The next step is the easy part.

Most learners are inside the course materials within 60 seconds of clicking the button below. Self-paced, instant access, certificate included.

Enrol now
Instant access Certificate included Self-paced Secure checkout

Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I recently completed the Social Media Customer Support course at Stanmore School of Business, and I must say it was an incredible experience! The course content was highly relevant and up-to-date, covering the latest trends and best practices in social media customer support. I particularly appreciated the module on crisis management, which provided me with practical tips and strategies for handling difficult customer situations on social media. The course materials were of high quality, and the instructors were knowledgeable and responsive. Overall, I'm extremely satisfied with the course and would highly recommend it to anyone looking to improve their social media customer support skills.

CB
Camille Bernard
FR · Course completed

I took the Social Media Customer Support course at Stanmore School of Business, and it was a great way to learn about the latest social media trends and how to apply them to customer support. The course was pretty comprehensive, covering everything from the basics of social media marketing to more advanced topics like social media analytics and customer engagement. I liked that the course included a lot of real-life examples and case studies, which made it easier to understand the concepts and apply them to my own work. The course materials were good, but I thought some of the videos could be more engaging. Overall, it was a solid course, and I'd recommend it to anyone looking to improve their social media skills.

KN
Kaito Nakamura
JP · Course completed

Wow, just wow! The Social Media Customer Support course at Stanmore School of Business was amazing! I was a bit skeptical at first, but the course exceeded my expectations in every way. The instructors were super knowledgeable and passionate about the subject, and the course materials were top-notch. I loved the interactive exercises and group discussions, which really helped me to think critically and come up with creative solutions to real-world problems. The course also provided me with a lot of practical tips and tools that I can use in my daily work, such as how to create effective social media content and how to measure the success of my social media campaigns. Overall, I'm so glad I took this course, and I would highly recommend it to anyone who wants to take their social media skills to the next level!

ZD
Zanele Dlamini
ZA · Course completed

I completed the Social Media Customer Support course at Stanmore School of Business, and it was a great learning experience. The course covered a lot of ground, from the basics of social media marketing to more advanced topics like social media customer service and crisis management. I appreciated the detailed notes and slides, which were really helpful for reviewing the material and taking notes. The course also included some great examples of how companies are using social media to provide customer support, which was really inspiring and gave me some ideas for my own work. One thing I would suggest is adding more interactive elements to the course, such as quizzes or games, to make it more engaging. Overall, I'd recommend this course to anyone who wants to learn about social media customer support and how to apply it in a practical way.





Shareable certificate

Add to your LinkedIn profile

Taught in English

Clear and professional communication

Recently updated!

May 2026