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Service Design Thinking

Learn to create user‑centric services, apply design thinking, prototype solutions, and deliver impactful experiences in this professional certification program today
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2 months to complete
at 2-3 hours a week

Overview

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Learning outcomes

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Course content

1

Human Centered Design

2

Service Design Principles

3

Design Thinking Fundamentals

4

Service Prototype Development

5

Service Ecosystem Mapping

Career Path

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Key facts

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Why this course

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People also ask

Everything you need to know before you start

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60 sec
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Self-paced
Learn on your time
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Included in fee

We offer immediate access to our course materials through our open enrollment system. This means:

  • The course starts as soon as you pay the course fee, instantly
  • No waiting periods or fixed start dates
  • Instant access to all course materials upon payment
  • Flexibility to begin at your convenience

This self-paced approach allows you to begin your professional development journey immediately, fitting your learning around your existing commitments.

We offer two flexible learning paths to suit your schedule:

  • Fast Track: Complete in 1 month with 3-4 hours of study per week
  • Standard Mode: Complete in 2 months with 2-3 hours of study per week

You can progress at your own pace and access the materials 24/7.

There are no formal entry requirements for this course. You just need:

  • A good command of English language
  • Access to a computer/laptop with internet
  • Basic computer skills
  • Dedication to complete the course
Ready when you are
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Self-paced · Certificate included · 24/7 access · 60-second start.
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Assessment is done through:

  • Multiple-choice questions at the end of each unit
  • You need to score at least 60% to pass each unit
  • You can retake quizzes if needed
  • All assessments are online

Upon successful completion, you will receive:

  • A digital certificate from London School of International Business
  • Option to request a physical certificate
  • Transcript of completed units
  • Certification is included in the course fee
Open enrolment · Start today

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Why people choose us for their career

Trusted by professionals worldwide

Verified outcomes from learners who finished the course and put it to work.

4.5
Based on 4 learner reviews · 4 countries
98%
Would recommend
100%
Verified learners
2026
Cohort active
Completed from United States
MC
Michael Carter
US · Course completed

I recently completed the Service Design Thinking course at Stanmore School of Business, and I must say it was a game-changer for me. As a product manager in a Silicon Valley startup, I was looking to enhance my skills in designing services that meet customer needs. The course content was incredibly relevant and helped me achieve my learning goals. I particularly appreciated the emphasis on empathy and co-creation, which I've already started applying in my current project. The course materials were of high quality, and the instructors were knowledgeable and responsive. Overall, I'm extremely satisfied with the course and would highly recommend it to anyone looking to improve their service design skills.

CB
Camille Bernard
FR · Course completed

I took the Service Design Thinking course at Stanmore School of Business to gain practical knowledge and skills in service design. The course was well-structured, and the materials were easy to follow. I appreciated the examples and case studies from various industries, which helped me understand how to apply the concepts in different contexts. One of the key takeaways for me was the importance of prototyping and testing, which I've started incorporating into my work as a service designer. While I found the course to be helpful, I felt that some of the topics could have been explored in more depth. Nevertheless, I'm happy with the overall experience and would recommend the course to others.

KN
Kaito Nakamura
JP · Course completed

Wow, just wow! The Service Design Thinking course at Stanmore School of Business was an amazing experience! As a designer in a Tokyo-based innovation consultancy, I was looking to upgrade my skills in service design, and this course exceeded my expectations. The instructors were passionate and knowledgeable, and the course materials were engaging and relevant. I loved the emphasis on creative problem-solving and the opportunity to work on real-world projects. One of the most significant outcomes for me was the development of a service design project for a local client, which I'm now implementing in my work. The course was challenging, but the support from the instructors and peers was fantastic. I'm so grateful to have taken this course and would highly recommend it to anyone interested in service design!

RK
Rahul Kapoor
IN · Course completed

I enrolled in the Service Design Thinking course at Stanmore School of Business to learn more about the principles and practices of service design. As a consultant in a Mumbai-based firm, I was looking to expand my skill set and enhance my understanding of customer experience. The course provided a comprehensive overview of service design thinking, and I appreciated the detailed examples and case studies. The course materials were well-organized, and the instructors were responsive to questions. One of the key skills I gained was the ability to conduct stakeholder interviews and analyze customer journeys, which I've already applied in my current project. While I found the course to be helpful, I felt that some of the topics could have been more in-depth. Overall, I'm satisfied with the course and would recommend it to others looking to learn about service design thinking.





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Recently updated!

April 2026