Telehealth Services
Expert-defined terms from the Certified Professional in Healthcare Virtual Assistants course at London School of International Business. Free to read, free to share, paired with a globally recognised certification pathway.
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Accountable Care Organization refers to a healthcare organization that is responsible for the quality and cost of patient care, and may use telehealth services to achieve these goals. Acute Care is a type of medical care that is provided to patients who are experiencing a sudden or severe illness or injury, and may be delivered through telehealth services in some cases. Administrative Simplification is the process of streamlining and standardizing administrative tasks in healthcare, such as billing and insurance claims, to reduce costs and improve efficiency, and may involve the use of telehealth services. Advanced Practice Registered Nurse is a type of nurse who has advanced training and education in a specific area of healthcare, and may provide telehealth services to patients. American Telemedicine Association is an organization that promotes and supports the use of telehealth services in the United States, and provides guidelines and standards for the delivery of telehealth care. Asynchronous Communication is a type of communication that is not real-time, such as email or messaging, and may be used in telehealth services to communicate with patients or other healthcare providers. Audio-Video Communication is a type of communication that uses audio and video technology to facilitate real-time communication between patients and healthcare providers, and is commonly used in telehealth services. Behavioral Health is a type of healthcare that focuses on the treatment of mental health and substance use disorders, and may be delivered through telehealth services. Business Associate Agreement is a type of contract that is used to protect patient information and ensure that it is handled in accordance with regulations such as HIPAA, and is often required for telehealth services. Care Coordination is the process of organizing and managing patient care to ensure that it is high-quality and cost-effective, and may involve the use of telehealth services. Certified Health Data Analyst is a type of professional who has specialized training and education in the analysis of health data, and may work in the field of telehealth services. Certified Medical Assistant is a type of healthcare professional who has specialized training and education in medical assisting, and may work in the field of telehealth services. Certified Nursing Assistant is a type of healthcare professional who has specialized training and education in nursing assisting, and may work in the field of telehealth services. Chronic Care Management is the process of managing and coordinating care for patients with chronic conditions, such as diabetes or heart disease, and may involve the use of telehealth services. Chronic Disease is a type of disease that is long-term and ongoing, such as diabetes or heart disease, and may be managed through telehealth services. Clinical Decision Support is a type of technology that is used to support and guide clinical decision-making, and may be used in telehealth services to improve patient care. Cloud Computing is a type of computing that uses remote servers to store and process data, and may be used in telehealth services to store and manage patient information. Community Health is a type of healthcare that focuses on the health and wellness of communities, and may be delivered through telehealth services. Compliance is the process of ensuring that healthcare organizations are in compliance with regulations and standards, such as HIPAA, and is critical in telehealth services. Continuing Education is the process of providing ongoing education and training to healthcare professionals, and is essential for those working in the field of telehealth services. Continuous Quality Improvement is the process of continuously monitoring and improving the quality of patient care, and is critical in telehealth services. Coordinated Care is the process of organizing and managing patient care to ensure that it is high-quality and cost-effective, and may involve the use of telehealth services. Cybersecurity is the process of protecting and securing electronic information and systems from cyber threats, and is critical in telehealth services. Data Analytics is the process of analyzing and interpreting data to inform decisions and improve patient care, and may be used in telehealth services. Data Mining is the process of discovering and extracting patterns and insights from large datasets, and may be used in telehealth services to improve patient care. Data Warehouse is a type of database that is used to store and manage large amounts of data, and may be used in telehealth services to store and manage patient information. Digital Health is a type of healthcare that uses digital technologies to deliver patient care, and may include telehealth services. Digital Literacy is the ability to use and understand digital technologies, and is essential for healthcare professionals working in the field of telehealth services. Disaster Recovery is the process of recovering and restoring systems and data after a disaster or outage, and is critical in telehealth services. Distant Site is a type of location where healthcare providers are located when delivering telehealth services to patients in a different location. E-Health is a type of healthcare that uses electronic technologies to deliver patient care, and may include telehealth services. Electronic Health Record is a type of record that is used to store and manage patient information, and is often used in telehealth services. Electronic Medical Record is a type of record that is used to store and manage patient information, and is often used in telehealth services. Emergency Medical Services is a type of service that provides emergency medical care to patients, and may use telehealth services to deliver care. Encryption is the process of converting data into a code to protect it from unauthorized access, and is critical in telehealth services. End-User is a type of person who uses a system or technology, such as a computer or mobile device, to access telehealth services. Enterprise Architecture is a type of framework that is used to design and implement information systems and technologies, and may be used in telehealth services. Evidence-Based Practice is a type of practice that is based on the best evidence and research available, and is essential in telehealth services. Federal Health Information Technology for Economic and Clinical Health Act is a type of legislation that promotes the use of health information technology, including telehealth services. Health Information Exchange is a type of system that is used to share and exchange patient information between healthcare providers, and may be used in telehealth services. Health Information Technology is a type of technology that is used to store, manage, and exchange patient information, and may be used in telehealth services. Health Insurance Portability and Accountability Act is a type of legislation that protects patient information and privacy, and is critical in telehealth services. Health IT is a type of technology that is used to store, manage, and exchange patient information, and may be used in telehealth services. Health Maintenance Organization is a type of organization that provides health insurance and care to patients, and may use telehealth services to deliver care. Healthcare Access is the ability of patients to access and receive healthcare services, including telehealth services. Healthcare Administrator is a type of professional who is responsible for managing and overseeing healthcare organizations, and may work in the field of telehealth services. Healthcare Information Technology is a type of technology that is used to store, manage, and exchange patient information, and may be used in telehealth services. Healthcare Provider is a type of professional who delivers healthcare services to patients, and may use telehealth services to deliver care. Healthcare Virtual Assistant is a type of professional who provides support and assistance to healthcare providers and patients through telehealth services. Home Health Care is a type of care that is provided to patients in their homes, and may be delivered through telehealth services. Hybrid Cloud is a type of cloud that combines public and private cloud services, and may be used in telehealth services to store and manage patient information. Incident Response is the process of responding to and managing incidents such as cyber attacks or data breaches, and is critical in telehealth services. Informed Consent is the process of obtaining patient consent for treatment or services, and is essential in telehealth services. Information Security is the process of protecting and securing electronic information and systems from unauthorized access, and is critical in telehealth services. Interoperability is the ability of systems and technologies to communicate and exchange information, and is essential in telehealth services. Internet of Things is a type of technology that connects devices and sensors to the internet, and may be used in telehealth services to monitor patient health. Kiosk is a type of device that is used to access and deliver healthcare services, such as telehealth services. Malpractice is a type of negligence or error that occurs in the delivery of healthcare services, and may be a risk in telehealth services. Meaningful Use is a type of standard that is used to measure the use of health information technology, including telehealth services. Medical Billing is the process of submitting and processing claims for reimbursement for healthcare services, and may be used in telehealth services. Medical Coding is the process of assigning codes to diagnoses and procedures to facilitate billing and reimbursement, and may be used in telehealth services. Medical Informatics is the process of applying information technology to improve healthcare services, and may be used in telehealth services. Medical Practice Management is the process of managing and overseeing medical practices, and may involve the use of telehealth services. Medicare is a type of insurance that provides coverage to seniors and disabled individuals, and may cover telehealth services. Medication Therapy Management is the process of managing and monitoring patient medications, and may be delivered through telehealth services. Mental Health is a type of healthcare that focuses on the treatment of mental health and substance use disorders, and may be delivered through telehealth services. Mobile Health is a type of healthcare that uses mobile devices to deliver patient care, and may include telehealth services. National Committee for Quality Assurance is an organization that sets standards for quality and safety in healthcare, and may provide guidelines for telehealth services. Natural Language Processing is a type of technology that is used to process and analyze human language, and may be used in telehealth services to improve patient communication. Network Architecture is the design and structure of a network, and may be used in telehealth services to facilitate communication and data exchange. Online Community is a type of community that exists online, and may be used in telehealth services to provide support and resources to patients. Organization is a type of entity that provides healthcare services, and may use telehealth services to deliver care. Originating Site is a type of location where patients are located when receiving telehealth services from a distant site. Outcome-Based Payment is a type of payment that is based on the outcomes of patient care, and may be used in telehealth services. Patient Access is the ability of patients to access and receive healthcare services, including telehealth services. Patient Centered Medical Home is a type of model that focuses on patient-centered care, and may use telehealth services to deliver care. Patient Engagement is the process of engaging and empowering patients in their healthcare, and may be facilitated through telehealth services. Patient Portal is a type of portal that allows patients to access and manage their healthcare information, and may be used in telehealth services. Patient Protection and Affordable Care Act is a type of legislation that expands access to healthcare and prohibits discrimination based on pre-existing conditions, and may impact the delivery of telehealth services. Personal Health Record is a type of record that is used to store and manage patient information, and may be used in telehealth services. Pharmacy Benefit Management is the process of managing and administering pharmacy benefits, and may be delivered through telehealth services. Population Health is a type of healthcare that focuses on the health and wellness of populations, and may be delivered through telehealth services. Practice Management System is a type of system that is used to manage and oversee medical practices, and may involve the use of telehealth services. Preventive Care is a type of care that is focused on preventing illnesses and injuries, and may be delivered through telehealth services. Primary Care is a type of care that is provided by primary care physicians, and may be delivered through telehealth services. Privacy is the right of patients to have their personal and medical information protected, and is critical in telehealth services. Protected Health Information is a type of information that is protected by regulations such as HIPAA, and is critical in telehealth services. Quality Improvement is the process of continuously monitoring and improving the quality of patient care, and is critical in telehealth services. Quality Measure is a type of measure that is used to evaluate the quality of patient care, and may be used in telehealth services. Reimbursement is the process of paying for healthcare services, and may be used in telehealth services. Remote Monitoring is a type of monitoring that is used to track and monitor patient health from a distance, and may be used in telehealth services. Remote Patient Monitoring is a type of monitoring that is used to track and monitor patient health from a distance, and may be used in telehealth services. Revenue Cycle Management is the process of managing and overseeing the financial aspects of healthcare, and may involve the use of telehealth services. Risk Management is the process of identifying and managing risks in healthcare, and may be critical in telehealth services. Rural Health is a type of healthcare that is focused on the health and wellness of rural communities, and may be delivered through telehealth services. Security is the process of protecting and securing electronic information and systems from unauthorized access, and is critical in telehealth services. Service Level Agreement is a type of agreement that is used to define the terms and conditions of a service, and may be used in telehealth services. Social Determinants of Health are the factors that affect the health and wellness of individuals and communities, and may be addressed through telehealth services. Specialist is a type of physician who has specialized training and education in a specific area of healthcare, and may provide telehealth services to patients. Store-and-Forward is a type of technology that is used to store and forward patient information, and may be used in telehealth services. Synchronous Communication is a type of communication that is real-time, such as video conferencing, and may be used in telehealth services to communicate with patients or other healthcare providers. Telebehavioral Health is a type of healthcare that focuses on the treatment of mental health and substance use disorders through telehealth services. Telehealth is a type of healthcare that uses telecommunications and information technology to deliver patient care, and may include a range of services such as remote monitoring and consultations. Telemedicine is a type of medicine that uses telecommunications and information technology to deliver patient care, and may include a range of services such as remote monitoring and consultations. Telemonitoring is a type of monitoring that is used to track and monitor patient health from a distance, and may be used in telehealth services. Telesurgery is a type of surgery that is performed using telecommunications and information technology, and may be used in telehealth services. Teleteaching is a type of education that is delivered using telecommunications and information technology, and may be used in telehealth services to educate patients or healthcare providers. Teletherapy is a type of therapy that is delivered using telecommunications and information technology, and may be used in telehealth services to treat mental health or substance use disorders. Teletriage is a type of triage that is used to evaluate and prioritize patient care using telecommunications and information technology, and may be used in telehealth services. Telemental Health is a type of healthcare that focuses on the treatment of mental health and substance use disorders through telehealth services. Teleoncology is a type of oncology that uses telecommunications and information technology to deliver patient care, and may include a range of services such as remote monitoring and consultations. Telepathology is a type of pathology that uses telecommunications and information technology to deliver patient care, and may include a range of services such as remote monitoring and consultations. Teleradiology is a type of radiology that uses telecommunications and information technology to deliver patient care, and may include a range of services such as remote monitoring and consultations. Value-Based Care is a type of care that is focused on delivering high-quality patient care while reducing costs, and may be delivered through telehealth services. Virtual Care is a type of care that is delivered using telecommunications and information technology, and may include a range of services such as remote monitoring and consultations. Virtual Private Network is a type of network that is used to secure and protect electronic information and systems from unauthorized access, and may be used in telehealth services. Wellness is a type of healthcare that focuses on preventing illnesses and promoting healthy behaviors, and may be delivered through telehealth services. Workflow is the process of managing and coordinating patient care, and may be used in telehealth services to improve efficiency and reduce costs.