Healthcare Systems and Policy
Expert-defined terms from the Professional Certificate in Health Governance and Social Care course at London School of International Business. Free to read, free to share, paired with a globally recognised certification pathway.
Accreditation #
Accreditation is a process by which an institution or program is recognized as meeting certain standards set by an accrediting body. In the context of healthcare systems and policy, accreditation ensures that healthcare facilities and providers meet specific quality and safety standards. This can include requirements related to patient care, staffing, facilities, and more. Accreditation is often voluntary but can be required for reimbursement by insurance companies or government programs.
Acute Care #
Acute care refers to medical treatment provided for a short period of time for a severe injury or illness. This type of care is typically provided in hospitals or emergency rooms and focuses on stabilizing the patient's condition. Acute care is often contrasted with long-term care, which is provided over an extended period for chronic conditions or disabilities.
Advanced Practice Provider (APP) #
Advanced Practice Providers are healthcare professionals who have advanced training and clinical expertise beyond that of a registered nurse or physician assistant. This category includes nurse practitioners, nurse anesthetists, nurse midwives, and clinical nurse specialists. APPs play a crucial role in delivering primary and specialty care services, particularly in underserved areas where there may be a shortage of physicians.
Accountable Care Organization (ACO) #
An Accountable Care Organization is a group of healthcare providers who work together to coordinate care for a specific patient population. The goal of an ACO is to improve the quality of care while reducing costs by focusing on preventive care, care coordination, and disease management. ACOs are often reimbursed based on outcomes rather than the volume of services provided.
Adverse Event #
An adverse event is an incident in healthcare that results in harm to a patient. This can include medication errors, surgical complications, infections acquired in the hospital, or other preventable events. Adverse events are a major focus of patient safety efforts and quality improvement initiatives in healthcare systems.
Alternative Payment Models (APMs) #
Alternative Payment Models are payment structures that incentivize healthcare providers to deliver high-quality, cost-effective care. APMs can include bundled payments, capitation, shared savings programs, and pay-for-performance initiatives. By shifting away from fee-for-service reimbursement, APMs aim to promote value-based care and improve patient outcomes.
Ambulatory Care #
Ambulatory care refers to healthcare services provided on an outpatient basis, without the need for overnight hospitalization. This can include primary care visits, specialty consultations, diagnostic tests, and minor procedures. Ambulatory care settings can include clinics, urgent care centers, physician offices, and ambulatory surgery centers.
Capitation #
Capitation is a payment model in healthcare in which providers receive a fixed amount per patient per month, regardless of the services provided. This model incentivizes providers to deliver cost-effective care and focus on preventive services to keep patients healthy. Capitation can be used in managed care organizations, such as health maintenance organizations (HMOs) or accountable care organizations (ACOs).
Centers for Medicare and Medicaid Services (CMS) #
The Centers for Medicare and Medicaid Services is a federal agency within the U.S. Department of Health and Human Services that administers the Medicare and Medicaid programs. CMS sets regulations and guidelines for these programs, oversees reimbursement to healthcare providers, and works to improve the quality and efficiency of care for beneficiaries.
Chronic Care Management #
Chronic care management refers to the ongoing care and support provided to patients with chronic conditions, such as diabetes, heart disease, or asthma. This type of care focuses on managing symptoms, preventing complications, and promoting self-management skills. Chronic care management may involve a care team that includes primary care providers, specialists, nurses, and other healthcare professionals.
Clinical Pathway #
A clinical pathway, also known as a care pathway or care map, is a multidisciplinary plan of care designed to guide the treatment of patients with a specific medical condition or undergoing a specific procedure. Clinical pathways outline the recommended interventions, tests, medications, and follow-up care at each stage of the patient's journey. By standardizing care processes, clinical pathways aim to improve quality, reduce variation, and enhance patient outcomes.
Community Health Center #
Community health centers, also known as federally qualified health centers (FQHCs), are nonprofit healthcare organizations that provide primary care services to underserved populations, regardless of their ability to pay. Community health centers receive federal funding to support their mission of increasing access to care for low-income and uninsured individuals. These centers may offer medical, dental, behavioral health, and other services to address the needs of the community.
Comparative Effectiveness Research (CER) #
Comparative Effectiveness Research is a type of research that compares the benefits and risks of different treatments, interventions, or strategies to inform healthcare decision-making. CER aims to provide evidence-based information on the relative effectiveness of healthcare options to help patients, providers, and policymakers make informed choices. This research may consider factors such as cost, safety, patient preferences, and outcomes.
Concurrent Review #
Concurrent review is a process used by health insurance companies or managed care organizations to assess the medical necessity and appropriateness of care while it is being provided. This type of review occurs in real-time and may involve contacting the healthcare provider for additional information or clarification. Concurrent review helps ensure that patients receive the right care at the right time and in the right setting.
Consolidated Omnibus Budget Reconciliation Act (COBRA) #
The Consolidated Omnibus Budget Reconciliation Act, commonly known as COBRA, is a federal law that allows individuals to continue their employer-sponsored health insurance coverage for a limited period after a qualifying event, such as job loss or reduction in hours. COBRA gives eligible employees, their spouses, and dependents the option to maintain health insurance by paying the full premium, including the employer's contribution.
Consumer #
Directed Health Plans: Consumer-Directed Health Plans are a type of health insurance that empowers individuals to make decisions about their healthcare spending. These plans typically have high deductibles and are paired with health savings accounts (HSAs) or health reimbursement arrangements (HRAs) that allow individuals to save money tax-free for medical expenses. Consumer-Directed Health Plans aim to promote cost-consciousness and consumer engagement in healthcare choices.
Continuing Medical Education (CME) #
Continuing Medical Education refers to educational activities that healthcare professionals participate in to maintain and enhance their knowledge and skills. CME requirements vary by profession and specialty but are often mandated by licensing boards or professional organizations to ensure ongoing competence. CME activities can include conferences, workshops, online courses, and self-assessment programs.
Copayment #
A copayment, or copay, is a fixed amount that an insured individual must pay out of pocket for a covered healthcare service, in addition to any coinsurance or deductible. Copayments are typically specified in insurance plans and may vary depending on the type of service or provider. Copayments help share the cost of care between the individual and the insurance company.
Cost #
Effectiveness Analysis: Cost-Effectiveness Analysis is a method used to compare the costs and outcomes of different healthcare interventions to determine which option provides the most value. This type of analysis considers both the cost of the intervention and its impact on health outcomes, quality of life, and other relevant factors. Cost-Effectiveness Analysis is often used by policymakers, payers, and healthcare providers to make decisions about resource allocation and treatment choices.
Credentialing #
Credentialing is the process of verifying the qualifications and competence of healthcare providers to ensure they meet specific standards for clinical practice. Credentialing typically includes verifying education, training, licensure, certification, and professional experience. This process is often performed by hospitals, health systems, insurance companies, and other healthcare organizations to ensure that providers are qualified to deliver safe and effective care.
Critical Access Hospital (CAH) #
Critical Access Hospitals are small, rural hospitals that receive special designation and reimbursement under the Medicare program. CAHs must meet certain criteria, such as having no more than 25 inpatient beds and providing 24/7 emergency care. These hospitals play a vital role in ensuring access to healthcare services in underserved rural areas where larger facilities may be limited or distant.
Cultural Competence #
Cultural competence is the ability of healthcare providers to effectively communicate with and provide care to patients from diverse cultural backgrounds. This includes understanding and respecting the values, beliefs, and practices of different populations, as well as addressing language barriers and other cultural factors that may impact health outcomes. Cultural competence is essential for delivering patient-centered care and reducing disparities in healthcare.
Decision Support System #
A Decision Support System is a computerized tool or software program that helps healthcare providers make clinical decisions by providing evidence-based information, guidelines, and recommendations. These systems can assist with diagnosis, treatment planning, medication prescribing, and other aspects of patient care. Decision Support Systems aim to improve the quality, safety, and efficiency of healthcare delivery by facilitating informed decision-making.
Discharge Planning #
Discharge planning is the process of coordinating a patient's transition from a healthcare facility, such as a hospital or rehabilitation center, to their home or another care setting. This process involves assessing the patient's needs, developing a plan for ongoing care, and ensuring the necessary support services are in place. Discharge planning aims to prevent readmissions, promote continuity of care, and support the patient's recovery and well-being.
Disease Management #
Disease Management is a coordinated approach to caring for patients with chronic conditions to optimize health outcomes and quality of life. This type of care focuses on education, self-management skills, monitoring, and support to help patients manage their condition and prevent complications. Disease management programs may involve a multidisciplinary team of healthcare providers, including physicians, nurses, pharmacists, and social workers.
Electronic Health Record (EHR) #
An Electronic Health Record is a digital version of a patient's medical history that is maintained by healthcare providers and organizations. EHRs contain information on diagnoses, medications, lab results, treatments, and other relevant data that can be shared securely among providers. EHRs aim to improve care coordination, enhance patient safety, and support clinical decision-making by providing a comprehensive view of the patient's health information.
Emergency Medical Treatment and Labor Act (EMTALA) #
The Emergency Medical Treatment and Labor Act is a federal law that requires hospitals participating in Medicare to provide emergency medical services to anyone in need, regardless of their ability to pay or insurance status. EMTALA prohibits hospitals from refusing care or transferring patients with emergency conditions until they are stabilized. This law helps ensure that individuals have access to emergency care when they need it.
Evidence #
Based Medicine: Evidence-Based Medicine is an approach to clinical practice that integrates the best available evidence from research, clinical expertise, and patient preferences to make informed decisions about patient care. This approach involves critically appraising and applying scientific evidence to clinical problems, rather than relying solely on tradition or anecdotal experience. Evidence-Based Medicine aims to improve the quality, safety, and effectiveness of healthcare by using data-driven practices.
Fee #
for-Service: Fee-for-Service is a payment model in healthcare in which providers are reimbursed based on the quantity of services they deliver. Under this model, each service, test, or procedure is assigned a fee, and providers bill for each item separately. Fee-for-Service reimbursement can incentivize volume over value and has been associated with rising healthcare costs. Many payers are moving toward alternative payment models that focus on quality and outcomes rather than volume.
Formulary #
A formulary is a list of prescription drugs approved for use within a healthcare organization, such as a hospital, health plan, or pharmacy benefit manager. Formularies categorize medications into tiers based on cost, efficacy, and other factors, and may require higher copayments for drugs in higher tiers. Formularies are designed to promote cost-effective prescribing and ensure that patients have access to safe, appropriate medications.
Health Information Exchange (HIE) #
Health Information Exchange is the electronic sharing of patient health information among different healthcare providers, organizations, and systems. HIE allows authorized users to access and transmit patient data securely and efficiently, regardless of where the patient received care. HIE aims to improve care coordination, reduce duplication of tests, and enhance the quality and continuity of care by providing a comprehensive view of the patient's health history.
Health Insurance Portability and Accountability Act (HIPAA) #
The Health Insurance Portability and Accountability Act is a federal law that protects the privacy and security of individuals' health information. HIPAA sets standards for the use and disclosure of protected health information by healthcare providers, health plans, and other entities subject to the law. HIPAA also gives patients rights over their health information and requires safeguards to prevent unauthorized access or breaches.
Health Maintenance Organization (HMO) #
A Health Maintenance Organization is a type of managed care organization that provides comprehensive healthcare services to members for a fixed monthly premium. HMOs typically require members to select a primary care physician who coordinates their care and refers them to specialists as needed. HMOs emphasize preventive care, care coordination, and cost-effective practices to improve health outcomes and control costs.
Health Literacy #
Health Literacy is the ability of individuals to obtain, understand, and use health information to make informed decisions about their health and healthcare. Low health literacy is associated with poorer health outcomes, increased healthcare costs, and disparities in access to care. Healthcare providers can promote health literacy by using plain language, visual aids, and other communication strategies to ensure that patients understand their diagnosis, treatment options, and self-care instructions.
Health Policy #
Health Policy refers to decisions, actions, and plans adopted by governments, organizations, and stakeholders to achieve specific health goals and address health-related challenges. Health policy can encompass a wide range of areas, such as healthcare financing, access to care, quality improvement, public health initiatives, and regulatory requirements. Effective health policy aims to improve population health, reduce disparities, and ensure the delivery of high-quality, affordable care.
Health Promotion #
Health Promotion is the process of enabling individuals and communities to increase control over their health and well-being. This approach focuses on preventing disease, promoting healthy behaviors, and addressing social, environmental, and economic determinants of health. Health promotion strategies may include education, lifestyle interventions, community programs, policy changes, and environmental modifications to support healthy living and reduce risk factors.
Health System #
A Health System is a complex network of organizations, institutions, providers, and resources involved in delivering healthcare services to a population. Health systems include hospitals, clinics, physician practices, public health agencies, insurers, pharmacies, and other entities that work together to promote health, prevent illness, and treat medical conditions. Effective health systems are designed to be accessible, affordable, equitable, and patient-centered.
Healthcare Quality #
Healthcare Quality refers to the degree to which healthcare services meet established standards of safety, effectiveness, patient-centeredness, timeliness, efficiency, and equity. Quality measures can include clinical outcomes, patient satisfaction, adherence to best practices, and other indicators of performance. Improving healthcare quality is a key priority for healthcare organizations, policymakers, and payers to enhance patient outcomes, reduce costs, and ensure accountability.
Healthcare Reform #
Healthcare Reform refers to efforts to change or improve the healthcare system to address challenges related to access, cost, quality, and outcomes. Healthcare reform initiatives may focus on expanding insurance coverage, controlling healthcare spending, promoting value-based care, enhancing patient safety, and addressing disparities in care. Healthcare reform is a complex and ongoing process that involves multiple stakeholders and requires collaboration at the local, state, and national levels.
Home Health Care #
Home Health Care is a type of healthcare service provided in a patient's home by licensed healthcare professionals, such as nurses, therapists, and aides. Home health care can include skilled nursing, physical therapy, occupational therapy, speech therapy, and other services to support recovery, manage chronic conditions, and promote independence. Home health care is often used for patients who are unable to leave home due to medical conditions or disabilities.
Hospital Acquired Condition (HAC) #
Hospital Acquired Conditions are conditions that patients develop during their hospital stay that are considered preventable and not present at the time of admission. HACs can include infections, pressure ulcers, falls, adverse drug events, and other complications that can impact patient safety and quality of care. Healthcare organizations focus on preventing HACs through quality improvement initiatives, patient safety protocols, and evidence-based practices.
Informed Consent #
Informed Consent is the process by which healthcare providers communicate information to patients about a proposed treatment, procedure, or research study, including risks, benefits, alternatives, and potential outcomes. Informed consent allows patients to make voluntary, informed decisions about their care based on a clear understanding of the relevant information. Informed consent is a fundamental ethical and legal principle in healthcare that respects patients' autonomy and right to self-determination.
Integrated Care #
Integrated Care is a coordinated and collaborative approach to healthcare delivery that seeks to address the physical, mental, and social needs of patients across care settings. Integrated care involves bringing together primary care, behavioral health, social services, and other disciplines to provide comprehensive, patient-centered care. Integrated care models aim to improve care coordination, communication, and outcomes for individuals with complex or chronic conditions.
Interoperability #
Interoperability is the ability of different healthcare information systems and devices to exchange, interpret, and use data seamlessly to support patient care. Interoperability allows healthcare providers to access and share patient information across electronic health records, health information exchanges, telemedicine platforms, and other technologies. Achieving interoperability is essential for care coordination, care transitions, and population health management in modern healthcare systems.
Long #
Term Care: Long-Term Care refers to a range of services and supports provided to individuals who have chronic conditions, disabilities, or functional limitations that require ongoing assistance. Long-term care can include nursing home care, assisted living, home health care, adult day services, and other options to help individuals with daily activities, medical needs, and social engagement. Long-term care aims to promote independence, quality of life, and dignity for older adults and people with disabilities.
Managed Care #
Managed Care is a system of healthcare delivery that aims to control costs, ensure quality, and improve access to care through mechanisms such as care coordination, utilization management, and financial incentives. Managed care organizations, such as health maintenance organizations (HMOs) and preferred provider organizations (PPOs), often use capitation, networks, and clinical guidelines to manage care delivery and costs. Managed care models vary in structure and approach but share a focus on value-based care.
Meaningful Use #
Meaningful Use is a set of criteria and objectives established by the Centers for Medicare and Medicaid Services (CMS) to promote the adoption and meaningful use of electronic health records (EHRs) by healthcare providers. Meaningful Use criteria focus on improving healthcare quality, safety, efficiency, and patient engagement through the use of health information technology. Providers