Undergraduate Certificate in Customer Relationship Management

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Overview

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Learning outcomes

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Course content

1

Introduction to Customer Relationship Management

2

Customer Engagement Strategies

3

Data Analytics for Customer Insights

4

Managing Customer Experience

5

CRM Technologies and Tools

6

Customer Relationship Management Fundamentals

7

Digital Marketing Strategies

8

Data Analytics for Customer Insights

9

Customer Experience Management

10

Sales Management and Strategies

11

Consumer Behavior Analysis

12

CRM Software and Tools

13

Building Customer Loyalty

14

Effective Communication in Business

15

Conflict Resolution and Negotiation Skills

Duration

The programme is available in two duration modes:
Fast track - 1 month
Standard mode - 2 months

Course fee

The fee for the programme is as follows:
Fast track - 1 month: GBP £140
Standard mode - 2 months: GBP £90

Career Path

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Key facts

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Why this course

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Frequently asked questions

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The Undergraduate Certificate in Customer Relationship Management equips students with essential skills to build and maintain effective customer relationships.

Showcase your achievement with a professional certificate upon successful course completion.